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I've been to two of their locations now, and although every time I'm concerned that they will be stuffy or condescending their staff is so not that way. Their employees are the most welcoming, friendly, and helpful of any tailor that I've ever visited. It's no wonder that Turnbull & Asser has stood the test of time and people keep coming back. They've made a lifelong customer out of me! And as an interesting side-note, the last time I was in the New York location one of the associates told me that they had also made the ties for the recent film Tinker, Tailor, Soldier, Spy. I guess I'll have to look for those too!